Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Answering the Survey

After an incident is closed, the system invites you to participate in a survey. It is important to provide feedback to the Service Desk about their effectiveness.

When you receive a survey email, do the following:

1.Click the survey link or copy the survey URL and paste it into the URL field of a browser.

2.Enter your answers to the questions.

3.Click Submit.

The survey response is stored with the incident.